Common Questions

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General Patient Information
About Radiologists
About Results and Films


 

General Patient Information

 

Where are you located?

Hawaii Radiologic has four convenient locations in Hilo and Kona. Please refer to our Locations page for a list for addresses, office hours, and other information.

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What services does HRA provide?

We provide a wide array of diagnostic imaging exams and procedures, including MRI, Breast MRI, CT, X-ray, fluoroscopy, Nuclear Medicine, Ultrasound, Interventional Radiology and Angiography. For a comprehensive list of our services, please refer to our Imaging Services page.

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How can I schedule an appointment?

You can schedule an appointment at any of our four locations during their office hours. Office hours vary according to clinic location. Please refer to our Locations page for information about the services provided and the office hours of each location, including contact information and driving maps.

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I have an exam scheduled. How do I prepare for it?

Your pre-exam preparation will depend on the type of exam you have scheduled. You will receive detailed prep information about this when you schedule your appointment.
You can read about preparation for your exam by referring to our Preparing for an Exam page.

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What insurance companies do you participate with?

Please refer to our list of contracted Insurance Plans. Alternate plans are generally acceptable. Please call our billing office at (808) 969-8010 if you have any questions about insurance.

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What is your billing process?

When you come in for a procedure (scheduled or emergency), we take your billing information, including current insurance information. After the procedure, our billing office will file a claim with your insurance provider. The claim is processed and a bill for the amount you should pay is sent to you on the first of the next month. You can then remit the amount due to our office or easily pay your bill online. If you have additional questions about this process or a bill you have received, please call our billing office at (808) 969-8010.

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About Radiologists

 

 

What is a radiologist?

A radiologist is a medical doctor who has chosen to specialize in the field of imaging for the diagnosis and treatment of disease. After completing an internship, a radiologist undergoes an additional four or more years of specialized training in medical imaging. The most important task of a radiologist is to interpret the data from your procedure and combine that information with the clinical information from your doctor. We commonly refer to this process as a "reading or interpreting." The goal of the reading is to provide your physician with a clearer picture of what is happening inside your body. The radiologist evaluates the images and provides a report of the findings to your physician(s).

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Do radiologists have special credentials?

Yes. All HRA radiologists are board-certified by the American Board of Radiology, which means they have completed their radiology residency. In addition, many of our radiologists have subspecialties like nuclear medicine, musculoskeletal imaging, body imaging, women's imaging, etc.

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Will the radiologist meet with me during my test?

Your primary contact will probably be with one of our technologists who will perform your exam. Some exams require the direct supervision of a radiologist, while others are performed completely by the technologist and reviewed afterwards by our radiologist. Your physician often prefers that you discuss your results with them.

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Why is subspecialty expertise important?

Many of our radiologists sub-specialize in one or two areas of imaging. This means that in addition to their completion of their radiology residency, they have completed additional training, or fellowship, in a specific body part or disease type. Subspecialty training gives our radiologists a greater breadth and depth of knowledge that benefits our patients.

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About Results and Films


 

What are imaging results?

The value of imaging is incomplete until your referring physician receives a report describing your exam. We make it a priority to provide your results promptly to your referring physician. This assures your efficient and timely care. Routine reports are usually delivered the same day or next day, and the radiologist will call or fax your physician with results of your exam when necessary.

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How can I get a copy of my medical records or films?

Your physician will receive a copy of your exam report and will discuss the results with you. Your physician can provide you with a copy of your exam report. HRA will retain original exam films and reports. In any legal matters, your attorney may obtain copies of your medical records directly from HRA with your written authorization.

You may obtain a copy of your medical record by contacting the center where your exam was performed. See our Locations page if you are unsure.

In order for HRA to disclose protected health information (PHI) to any individual and/or entity outside of normal treatment, payment, or health-care operations as defined by federal guidelines, a signed HIPAA Authorization Release form must be received from the patient or legal guardian.

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How can I send previous films and reports to a new doctor?

With your written authorization, film copies, including mammograms, may be sent to your new physician. Your new physician's office can do this for you with your written authorization. You may also pick up your films. You will need to fill out a release form at that time. You may have your films permanently transferred to another facility or into your own custody. In either case, you will need to sign a release authorization.

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Will I know the results of my exam before I leave?

Generally, no. Your results are forwarded to your physicians within 1 to 2 days. It is very important for your physician to compare our conclusions with his or her clinical findings in order to present you with a complete diagnosis.

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Can I have my films after they are done?

All films must remain as part of the permanent records of HRA. At any time, your physician may request your films for review. We strongly recommend patients keep ongoing records of where their exams are conducted to allow easy access to the films.

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Can my films go to more than one physician for review?

Yes. We respect the desire of patients to seek second opinions of their care. Simply call the Medical Records department at the location where your exam was performed with the name and address of the physician. See our Locations page if you are unsure.

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How long does HRA keep my records on file?

We maintain the films and reports from your exam(s) in accordance with state laws (in most cases, for a minimum of five to seven years).

Under the Uniform Health Care Information Act, you may request in writing to see, copy, and/or correct your reports and films. Written parental consent is required for the release of non-pregnancy related information of a minor child. We will not disclose your records to others unless you direct us in writing to do so or unless the law authorizes or compels us to do so. Depending on the nature of the request, copy charges and a waiting period may be applicable.

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How will I get the results of my exam?

Your diagnostic imaging study will be carefully reviewed by a board-certified radiologist. A transcribed report will be forwarded to your health-care provider. Your physician or health-care provider will discuss the results and your options with you. Significant findings are generally phoned or faxed to your physician so that treatment planning with the patient may begin as soon as possible. Some referring physicians request to see the films as part of their treatment planning with the patient. HRA will provide the images for you to take to your physician.

It is important to consult with your health-care provider after any examination or procedure. These results will be compared with your overall health status, which only your physician or practitioner can assess for you.

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Hawaii Radiologic Associates